We bought this mattress from Amazon in Aug 2018 after reading positive reviews and seeing some videos of unboxing on youtube . Customer service is good they reconfirmed the size ordered on phone and mattress was dispatched through blue dart . Delivery of the product took few days . Unboxing of the product and installing was super easy, they have this latest vacuum technology which allows the mattress to be compressed and rolled into a box packaging . So when you unpack the product it inflates and takes it shape. My family member have been using this product and find it super comfortable . There is no toxic smell of any kind which are generally reported in other similar products . It has a removable outer fabric which can be washed .If I remember correctly this product has 5 yrs warranty.