I have purchased two products till now from Snapdeal
a> A tennis racket for my son that never came for weeks and finally I had to request a cancellation and purchase from another site. Lost quite a bit as the prices had gone up meanwhile. I suspect that given that prices went up, they decided to back out from the deal and hence provided this completely unprofessional service
b> I purchased a "universal size" shoulder support from snapdeal. I was looking forward to it to support my sore shoulder that I had injured in the Gym. Lo and behold, the "Universal size" stuff that they sent me could only fit size 36 chest. I wonder what is "Universal" about the size if it cannot fit a person of average size - like most man I wear a size 40 shirt and have an average built.
I contacted them the day I received delivery to ask for a larger size replacement(request #4070486). Despite all the promises made on the site that "Trust Pay" and "Replacement if there is a size mismatch", they have refused replacement of a correct size. I now plan to evaluate my options in view of this blatant disregard for customer service. Also, note that they will not respond to you before a couple of days and will send out a precanned response every time. This was request #4070486 BTW
I think I do not want to ever buy things from people who only care about collecting money and do not care a dime about what they ship out and if it is useful for customers. For people in a rush, flipkart is much better because of the excellent customer service they offer.