Below are email exchanges sent to Snapdeal customtakeouter support, their CEO and COO. All 3 have not had the professional courtesy to reply or even acknowledge one email. This is how great the company is. In a similar vein, we will go all out to support another company Jabong and Flipkart. They went all out to ensure that we are taken care of and our needs addressed.
Snapdeal should re-write the book "In Search of Excellence" and call it the "How to take the customtakeouter for a ride" by Kunal Bahl and Rohit Bansal. These 2 guys really have a wonderful formula. Confuse the customtakeouter with so much bureaucracy and nonsense remarks from their customtakeouter service people (outsourced to Jasper India) that the customtakeouter in utter frustration will most probably give up chasing them.
They should then write a book called the "3 week company" again by luminaries like Kunal Bahl and Rohit Bansal. Every question to their customtakeouter service team has a parrot response of 3 weeks....3 weeks for accounts dept to issue a check, 3 weeks for accounts dept to stop a check, 3 weeks for accounts dept to send a check, 3 weeks for and so on and so forth.
Fri, Sep 28, 2012 at 12:00 AM
To: puneetkukreja@jasperindia.com, puneet.kukreja@jasperindia.com, punit.kukreja@jasperindia.com
Cc: Subodh Sharma
Dear Puneet,
Thank you for your time today morning and confirming that the amount of
Rs.1, 199 will be directly credited to my account. The details of the order
are as follows: SnapDeal customtakeouter Support # 1101988 (ticket #1101988). It
is filed under Complaint Number : 977959. Please confirm when the amount of Rs. 1, 199 has been credited to the
account. Thank you, Mrs Stuti Sharma
93644 22255 winmail.dat
4K --------------------------------------------------------------------------------
Puneet Kukreja puneet.kukreja@jasperindia.com
Fri, Sep 28, 2012 at 8:42 AM To: Stuti Sharma
Cc: Subodh Sharma Dear Stuti, Thanks for highlighting this. I apologize for the inconvenience caused to you. As discussed with you over the call, your cheque has been delivered to some other address due to which we have initiated the request for payment stoppage through bank. I would like to inform you that your NEFT would be initiated once we will receive the confirmation from our bank. We would request you to please wait for some more time so that we could get your payment transferred to you. For further queries, please feel free to contact us. --
Regards,
Puneet Kukreja
Assistant Team Lead - customtakeouter Support From: Stuti Sharma [mailto:stutiallahabad@gmail.com]
Sent: 28 September 2012 09:30
To: puneetkukreja@jasperindia.com; puneet.kukreja@jasperindia.com; punit.kukreja@jasperindia.com
Cc: ’Stuti Sharma’; ’Subodh Sharma’
Subject: Order 1101988 refund
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Wed, Oct 3, 2012 at 8:17 AM
To: Puneet Kukreja puneet.kukreja@jasperindia.com, Stuti Sharma
Cc: Subodh Sharma
Hi Puneet,
We haven’t heard anything since our last communication. Could you please update us on how long it take to refund the money? Thank you, Subodh Sharma
Fri, Oct 5, 2012 at 10:09 PM
To: Puneet Kukreja puneet.kukreja@jasperindia.com, kunal.bahl@snapdeal.com, rohit.bansal@snapdeal.com, Kapil Saini , snapdeal support
Cc: Stuti Sharma , Subodh Sharma
I am really not sure what you guys in Snapdeal are upto....Rajeev_Vermacially the both of you - Rohit and Kunal. Each day for the last several days my wife has been calling you people for a refund. One of your team members Puneet mentioned that the refund will be taken care of and since then everyday you keep on saying some or the other story. What do you want us to do?
Subodh Sharma
Tue, Sep 25, 2012 at 1:03 PM
To: kunal.bahl@snapdeal.com, rohit.bansal@snapdeal.com, Kapil Saini
Cc: Subodh Sharma , snapdeal support
All:
Please find an email from Snapdeal support for a fact that we already
know...that the order has been cancelled. The cancellation happened almost
a month ago and we have been informed about this today J
I am not sure who have you delivered the check to...a point which Snapdeal
keeps reiterating. If I were in your shoes and a customtakeouter says that they
haven’t received the check, I would:
- Inform the customtakeouter that the check has been stopped from our
(Snapdeal’s) end,
Reissue a check,
Provide the details of the check to the customtakeouter, like date, bank
drawn on , amount and so forth,
Mention that the check will be sent on XYZ day/date with the AWB,
And the last part is very simple....fulfil the commitment,
Once the check has been received by the customtakeouter, place a follow up
order to the customtakeouter, apologize for the entire incident, and hope that the
customtakeouter stays with Snapdeal.
Our two emails of yesterday have been met with muted sounds, so deafening
that the noise is unbearable. Is this not what customtakeouter Service is all
about....unless they didn’t teach any of this in IIT or Kellogg. Our calls
to the customtakeouter support number are met with a bureaucratic response such
that even the GOI would feel ashamed. Some of the responses are - we are
looking into it, our accounts department has been notified, it will take
another 3 months for the check to be issued, we will wait for 3 months to
see if the check has been debited etc. If this is your response, then your
future certainly looks bleak. In any case, if you are still able to survive
that must be at the cost of gullible customtakeouters which I hope aren’t too many.
Regards
Stuti Sharma
BTW - yesterdays email is enclosed in case you wish to refer to it.
From: Order Status [mailto:orderstatus@snapdeal.com]
Sent: Tuesday, September 25, 2012 3:36 PM
To: stutiallahabad@gmail.com
Subject: Your Order At Snapdeal Has Been Cancelled ! Dear Stuti Sharma Thank you for shopping with SnapDeal.com
You had placed the following order with us: Order Number: 696474446 Unfortunately, we have not been able to service your order to your
satisfaction. We are hereby refunding your order value. This is a reminder
mail that, we had dispatched the refund cheque via First Flight courier as
per the below details: Courier AWB Number: O01643642
Cheque Dispatched On : 9/18/2012
Courier Name: First Flight
Drawn on: HDFC Bank, payable at par. We regret the inconvenience caused and hope you will give us another chance
to serve you in near future.