I bought an iPhone 4s from Snapdeal for Rs34000. After using it for just a day I found it was defective. So I took it to Apple service center. There they told that the phone is a replacement phone and has no warranty. I even called up the apple customer care, they told me the same thing and suggested me to ask for a refund. So I lodged a complain on Snapdeal customer care on 30th September 2013.
I didn’t receive any proper response from then other than a mail asking for a picture of the phone till 12 days back. This response was given 4 days after the complain was lodged, and countless times calling the customer care.
Week before last week they arranged a reverse courier and took the phone I got from them.
Now I don’t have the iPhone or the money. And they are not responding. Every time I call customer care they say they will get back to me in 24 to 48 hours.
Since then I haven’t received any response from them, in-spite of calling them regularly. Sir I think they don’t intend to replace the phone or give me my money back. Don’t buy anything from snapdeal.com. They are the biggest fraud in e-marketing industry.
They elude you with a comparatively cheaper price but gives you faulty damaged used product with no warranty.