I would like to edit the below review, based on the response and action taken by Snapdeal.com. On 12-Aug-2014, BlueDart courier has contacted me for delivery and the Washing Machine delivered to my residence on 13-Aug-2014. It was neatly packed brand new item. Please see the attached photo of the package.
Over all the transaction was not that bad, I received the product in one week’s time. Only issue was status update from Snapdeal.com, which resulted in lack of confidence, however timely action from Snapdeal.com made me more confident and I am now looking forward to have business with Snapdeal.com.
I am not editing original review so that others can understand the whole story.
Original review:
Offers great prices. Nothing else is good with Snapdeal. They don’t have no control over associated stores, couriers, and more over customer support is useless. Snapdeal needs a crash course on timeliness and customer orientation, otherwise perish. All these from my experience after ordering a washing machine on Snapdeal. I have ordered LG F1296QD24 7.0 Kg Front Load Washing Machine on 5-Aug-14(order number 2560139087), the price was very good, I could save Rs.6000/- from market price, shipping promised with in one day and delivery with in 4 days. Next day I could see status is getting updated in frequent intervals until the status changed to "Your order is packed and waiting for the courier pickup" on 06-Aug-14 8:47 AM. That’s it. 3 days over still status is same. Customer support changed to estimated shipping time to 5 days, upon complaint on the delay. What a support! Now I started worry about quality of the item also.
Hence I recommend Snapdeal only if you are ready to take calculated risks. Otherwise there are many other e-commerce portals are available around, which stick to their offerings.