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Snapdeal

suman @sumanpittala

Dec 13, 2011 07:31 PM, 5446 Views

True colors of snapdeal.com

On 2nd december , i ordered two strontium 4gb micro sd cards from snapdeal.com

Order id: 236641623

Order id: 236632619

Each order had one strontium 4gb micro sd card, so overall two strontium 4gb micro sd cards.

https://i.imgur.com/xre4j.jpg

Instead of sending 4 two gb mircro sd cards these guys have sent me two 4gb sdhc cards.

Wrong product delivery.

https://i.imgur.com/ktnjy.jpg

So , i called them & raised complaint,

Token number for order id: 236641623 is 34050 and

Token number for order id: 236632619 is 34045.

They promised me they will arrange reverse pickup and this time right product will be delivered this time....blue dart courier boys have called me and took my sdhc cards and gave awb no : 13287407221, product has been successfully to snapdeal office, delhi

Today i got e-mail from tabish.shamsi@jasperindia.com, in that e-mail he said.....

Dear sir,

This mail is in regards to your order :236632619.we really apologize to inform that due to certain stock issue we are not able to give you the product delivery and we are processing your order for refund . Which will be credited back to your account within next 10-12 working days.

Out of stock ???? What the hell , they promised right product delivery after raising complaint..

They are refunding money for only one order , what about other order? Order no 236641623, no refund for this order???

Here’s the story,

Actually the wrong product delivery is intentional by them, when i ordered two strontium 4gb micro sd cards on dec 2nd, they did not have stock of micro sd cards on that day only, they just don’t want to cancel my order and refund money, greedy people...so they have sent sdhc cards..they thought people will just shut their mouth and never call back and raise complaint...this is how this company works, poor business ethics...shame on you snapdeal...their e-mail support sucks, they never read entirely...

Guys stay away from this site, if they don’t have stock, they are gonna ship any other item......don’t think it’s by mistake, they are doing it intentionally

When are you going to approve refund for my order no 236641623?

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Brand Response

snapdeal

Dec 14, 2011 (Updated Dec 22, 2011)

HI Suman, We are terribly sorry for all the trouble you had to go through. We tried reaching you on phone, but were unable to get in touch with you. We have dispatched your product and we'll make sure they are delivered to you soon. Also Suman when you make a purchase on Snapdeal, you are covered with Snapdeal guarantee. The very essence of all our customer policies is to deliver good service leaving our customers satisfied. We do fail at times but with thousands of transactions taking place in a day, technical and manual errors are bound to happen which we are trying to minimize by building better systems and logistics. Once again we are really very sorry.Update: Issue ResolvedHI Suman, as mentioned by you, you have received your product, we now consider this issue resolved from our end. Once again we want to take the opportunity to apologize for all the trouble you had to go through. For any further queries, please do let us know. We would love to help you.