I had ordered a hand Tool kit under order number Order ID: 8968995389 and the same was delivered to me with in the exacted delivery time period. However when I received the product it was a 3rd class quality. with in 1 hour of receiving the product I raised a request for the return and refund and they confirmed the same and arranged a pick upo with in 30 minutes of my return and refund request.
The Delivery boy came again and took the product back saying that I will get a call back from customer service. Same day with in 2 hours of the return done. I got 3 calls from thew customer service and the last call was to confirm that they have processed the refund and the same will be refunded with in 1 week. I had returned the product on 15th Oct 2015 however till now there is no refund confirmation has been sent to me also online it shows that the amount has already been refunded to the same mode of payment. But there is nothing in my account till now.
When Tried contacting them there is no response customer service agents pick call put on hold to check status of refund and then never come back.
This is a fraud company