I ordered Aquagrand plus 12 stage water purifier from Snapdeal having INVOICE NUMBER:SF6CBB/15-16/3128.
I received it within 3 days of ordering on 14th of Jan. Completely Happy with the service.
Then the waiting game begins. I trusted the Brand Snapdeal and didn’t checked the product.
As it was a water purifier I waited for the executive to come and install. However it happened that the company sent the executive on 24th Jan i.e. 10 days of receiving the product.
As the executive unpacked the thing, to my dismay I found the platform of the purifier to be broken and Paper Box containing the other parts soiled.
I immediately called up the snapdeal customer care and informed about the issue. Simultaneously I uploaded the pics of the damaged product.
Although their company policy says that the query wi be resolved in 48 working hrs, nobody responded till 27th Jan.
Then on 31st they wrote back to me that according to company refund / return policy the customer should report incident with in 7 days.
They advised me to contact Company directly.
I understand it for other materials such as clothes/ watches or even mobile, water purifier is a product which needs expert hep to be installed.
When I called up Aquagrand.in directly, they said something which shocked me.
The executive said they don’t sell their product in association with Any online partner and the product which you have received might be a fraud product.
Then I called up the third party for any resolution but they told me to contact with Snapdeal.
Baseline is even after 18 days, I am not able to drink pure water for which I bought the water purifier.
Where is my fault over here. I need Justice. I need a complete refund for this product as it is definitely a fraud product assembled and sod it by some third party.