Talking about customer service snapdeal have worse customer service.once I bought speakers from the snapdeal it was;nt working.i called them to return that but it took them 15 min to transfer call to customer care, that call costed me around 20 rupees.product quality is generally good but I got one bad experience.delivery time is short depending upon the area you live.but it have faster delivery speed than paytm.App and website both of them are easy to access and shop.reliablity of snapdeal is weak I am not too impressed with their services.