Snapdeal

Customer care needs to do a lot more work to improve the quality of service they provide and rise from giving standard answers.

I ordered Philips HD4419 Table Grill, order id 3053172676 on 07-Oct-2014 with a shipment date of 13-Oct-2014. Even now when I contact them I get some standard answers and emails

1. Our apology and we understand you concern

   
   




2. Issue at seller end and we are trying to resolve

   
   




3. Issue is escalated

   
   




4. issue is taken on priority

   
   




5. Please wait for some more time

   
   

However no one has any knowledge of what the issue is and cannot describe what the problem is. There is no standard escalation mechanism other then to wait and be at their mercy.

I am still waiting to receive the product and may be someone at Snapdeal will read this and do something about it.