#Snapdeal #ecommerce #customerservicefail Complaint # 11702081: No delivery, no status, no refund. It has been more than 1 month the.!
I made the mistake of ordering a D-Link router from #snapdeal on 11th Oct 2014. The estimated delivery date was 14th Oct 2014(which was unrealistic considering #snapdeal’s credentials). Not surprisingly, the date was changed to 21st Oct 2014 without any intimation, and again to 27th Oct 2014, again without any intimation. It was not delivered even on 27th Oct 2014.
Since then I have been wasting my precious time(& money on calls) with this bunch of stupid people. According to the logistics site(Ecomm express), the package has been with the courier since 14th Oct 2014(1 month). Every time I called, #snapdeal claimed they are addressing this issue on priority and will arrange a callback(which never ever came till date). Finally after 8 days of tireless calls(all by me) frustrating me to the core, I cancelled the order on 4th Nov 2014. It has been 9 days and still there is no status update on the same(refund of money is still a distant dream). #Snapdeal can’t deliver the product in more than 3 weeks time, they themselves can’t even retrieve the product back from their logistics partner(Ecomm Express) to process my refund. It is not about money, it is about business ethics and professionalism. #customerservicefail
IN THE LAST 3 WEEKS OF INTERACTING WITH THE APATHETIC STAFF, THE PACKAGE HAS BEEN IN TRANSIT SINCE ONE MONTH, I HAVE NOT RECEIVED EVEN A SINGLE CALLBACK, not even the exact status of the package or the refund itself. I have easily spent half the money I want as refund on phone calls. This is the one of the biggest #customerservicefail
It goes without saying that I paid the money upfront, trusting YOU, #snapdeal. You failed to deliver, the product and now the refund, which was YOUR END OF THE AGREEMENT. I have only been asking for MY MONEY and nothing else.
I guess the problem is #snapdeal thinks one customer with a petty 791/- purchase is not good enough.
GUESS WHO’S NEVER GONNA BUY FROM #SNAPDEAL EVER AGAIN?!