Snapdeal is very prompt in delivering the ordered goods on time. They need to improve on Customer support side. Having a tollfree number to reach the customer care.
I am rewriting my review. I had faced an issue with the refund for a returned item. Had been sending mails to snapdeal for a month. After writing a review on mouthshut the issue was escalated and got the refund 2 days later.
Snapdeal gained back my trust after this issue was resolved.
My suggestion is improve the customer support.