I wanted to purchase a camera and was looking for an online portal wherein I can get easy EMI option, as I didn’t have 15K to spend at one go. After some research I found Snapdeal to be the most ideal, and now I realise how wrong I was. Order ID: 1262092929 from Snapdeal.com on 17 September 2013; opted for 6 months free EMI from my Stanchart credit card. Received the product on 20 September 2013. No issues whatsoever with the product (Samsung NX1000), but Snapdeal cheated me dearly, as they never converted my order to EMI.
As you may expect, calls afte calls, requests but ALL in vein. One thing is sure, for Snapdeal Customers comes last. No one is bothered about the customer. Every time they promise to call back in 24 hours, but no one bothers to give a call back. And every time you call its the same routine to explain the whole thing. Seems like they don’t even have a proper software to log customer’s queries.
Only excuse they give is the new RBI guideline on EMI conversion. Interesting to note that, the guideline came on 26th September, about 9 days after me placing the order. So how come my case come under the guideline??? My question is were you guys sleeping all these days???
Underline is "Never believe the Snapdeal guys... I feel I am cheated. And trying to reach more people with my agony, so that no one else will fall under the trap of Snapdeal. But what else can I do other than going to a consumer forum.