My experience was really good for the ten products, but I had also ordered twelve. There was no update on the last two for more than a week.
So, I wrote to them inquiring the status. I got a reply saying they were too sorry but they were too overwhelmed with the response! Is that another way of saying they were understaffed?
Two days later, I wrote back asking if there was an update. I got exactly the same mail. I waited a day and wrote back requesting them to deliver the products.
Just to emphasize how serious I was, I also put in a small postscript that if they were unable to deliver, I will like to be refunded. I got a single line reply that a refund has been forwarded. I kept mailing that I still wanted the product if they had it, but no luck, they had put me on an autoresponder.