Firstly I have been an online shopper from quite sometime and have done shopping on major shopping portal like Flipkart, Myntra, snapdeal, Jabong etc. However, I had the most painful experience while shopping with Snapdeal.com.
30th March - I purchased a iball tablet 9728 on 30th March 2014(order number 1883647905) and paid the amount through credit card
1st April - Received the tablet and as soon as I opened it I noticed it there is a black patch on the screen and colours are muted at certain places on the screen. I immediately mailed the snapdeal customer support team and asked them to replace the tablet.
2nd April - Snapdeal Customer support reverted on 2nd April and provided me a complaint number 5801878.
3rd April - Snapdeal Customer Support reverted with an email asking for photos of the product. The customer support mail looks like this -
"This email is regarding your Order no 1883647905
We apologise for the inconvenience caused. As per our telephonic conversation earlier, We request you to to kindly send the pictures of the product delivered to you within 24 - 48 hours. We will revert back once the images are received at our end. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always,
Yours sincerely,
Customer Service Team – Snapdeal.com"
Its strange that no one from Snapdeal has called me but still they write it as "as per our telephonic conversation".
I sent the pictures of the products showing and highlighting the product defects right on 3rd April itself.
5th April - Received an automated SMS from a local courier that the tablet would be picked on 5th April itself but no one turned up.
7th April - I mailed the Snapdeal Customer Support informing them that no courier person turned up even after receiving SMS.
NO REPLY FROM SNAPDEAL TILL 10th APRIL.
10th April - I mailed them again sending them a reminder to collect the faulty tablet.
11th April - Snapdeal Customer Support team replies that the product would be picked up in next 48 hours.
This is the email that I receieved -
"Snapdeal Support, Apr 11 12:55:
Dear,
We apologise for the delay in resolving your complaint.
As per our phone conversation we have re-scheduled a reverse pickup for Order Number:1883647905 and this should be done within next 48 working hours. Requesting you to please keep the product ready.
In case of any further assistance or clarification on this issue, please reply back to this email.
Assuring you of our best services always,
Yours sincerely,
Customer Service Team – Snapdeal.com"
Again Snapdeal customer support writes this as "as per our telephonic conversation". while the fact is that NO ONE FROM SNAPDEAL CALLED ME UP.
It’s amazing to see how habitual they are in writing "as per our telephonic conversation"
From 11th April till 28th April there is no conversation from SNAPDEAL. On 28th April I sent them a stinker mail asking them to pick the tablet and refund the money.
Probably SNAPDEAL customer support team’s 48 hours could be equal to some decades on the planet from which they come along. The tablet I purchased was of approximately 13000 INR and SNAPDEAL cheated me by handling me a faulty product.
My suggestion stay away from SNAPDEAL. They may sound like they show motherly care till the time you have shelled your hard earned money but after that its like "WE DON’T CARE!"