I had order for 10g 24K gold coin from Snapdeal on 9-Feb-2015 and I received the order today on 13-Feb-2015 afternoon, when I checked the order I was shocked to see that instead of the gold coin I have received Rs 5 coin in the package, I was not able to detect any tamper on the the package.
I am really concerned since I had paid 29K for this and now I am stuck with this embarrassing situation. I immediately called up the seller and informed him regarding the situation, he advised me to contact Snapdeal. I have raised a complaint with Snapdeal complaint No. 16107652. This is not a good experience for me since I have previously purchased gold coin from Snapdeal.
I would expect some serious action from your side since I am regular customer of Snapdeal I would expect refund or replacement of the product ASAP since I had bought this item for gifting purpose. I have attached the pictures for your reference. Please let me know if you need any other details.
Update Feb 16, 2015: Snapdeal has refunded my money, the process was quick, thanks to Snapdeal but this is not a good experience for a layman, how can we prove that our innocence in this scenario, Snapdeal should come up with security measure and other guideline in place to avoid this kind of circumstances. Thanks again.