Unfortunately I picked up this site to order my nexus 5 mobile and realized that the way they doing business and service is pathetic.While I ordered the product I was shown the product shipping time is 24 hrs and in stock but in reality they took 5 business days to dispatch my product saying they have out of stock.
I contacted their customer care to inquire about the delay, I did not receive any convincing answer and they always says they will book a complaint to enable right team to comeback but that never happen, in fact case will be closed without solution. The other worst part is the courier service(XPRESSBEES) they use to dispatch the products as they never punctual and you need to chase them to receive product . This people never call customer with false claims like address not traceable and mobile not reachable. I given my company address to dispatch and my company is one of the top Indian company located in known location where 20k ppl are working, surprisingly this address was names as untraceable address by courier ppl:-(( note I received many orders on same address by flip cart & Amazon) .
However I conclude that snap deal is not a shopping site for better customer experience and I suggest all to prefer flipkart or amazon irrespective of discount they offer comparing snap deal. Assuming this blog will help customers to chose good shopping site for better customer experience.