Those guys emailed me - and I answered them back - it tells the whole story. I am pasting this coz maybe others will learn what I learnt after losing money - Do not shop online for personal items like clothes and shoes - you take a big risk with their non existent after sales support.
Hello SNapdeal!
So here is what you are asking me to do:
- Pack up that useless piece of clothing with my own material to be fit to be accepted by a courier, buying those if I don’t have it - coz I have to rush it in 24-48 hours
2 Waste some more time finding out where is the nearest courier office, then spending my petrol, and time to get it there, again within 24-48 hours
- Cough up more cash to send it all the way to Delhi
My cash wasted on your product is Rs.307 only! Would it not be simpler and cheaper to put it in a waste basket? Is that what you really want me to do with those conditions?
I mailed on Saturday evening(3-05-13) - and you took full 72 hours to get back to me but I have to act in 24-48 hours. I live in Visakhapatnam, one of the busiest and most well connected cities in Andhra, and also India. How come you do not have logistics partners here? You have deliveries to more than 4000 cities and towns, but refuse to pick up a package from a well developed city! How convenient for you!
You say you will reimburse my shipping charges with discounts on my future purchases! What makes you think I will ever buy even a handkerchief from your company?
You representative just called me, and she says - The delay was because we have so many cases, and that 24-48 hours is more than enough to return a product! Is that how you make a customer feel valued?
Here is what I am going to do:
Consign that product of yours to the Trash Can
Put this whole conversation on some very good consumer review sites, so that people know the real benefits of online shopping with you!
Regards,
Pratima Vishnu On Tue, May 7, 2013 at 1:46 PM, Snapdeal Support wrote:
# Please reply above this line for further assistance # In case of any further assistance or clarification on this issue, please reply back to this email. - SnapDeal, May 07 01:46 pm(IST):
Dear Pratima,
Thank you for contacting Snapdeal.com. Please accept our sincere apologies for the inconvenience you have experienced. Please note that our nominated courier partners would be unable to pick up the product from your address as it falls under their non servicable area. We request you to kindly send the product back along with original brand packaging, invoice and intact brand tags.Also please mention the order number and the complaint number clearly as this will help us check the order details and process your return correctly. We are attaching a return form which you will need to paste on the top of the parcel along with your order number(8790548673) and complaint number(2061686).
The return shipping address is Address: Mr. Hari Singh,
240 Ground Floor,
Okhla Industrial Estate Phase III,
New Delhi 110020
We would also like to inform you that we will reimburse your return shipping charges in the form of SD Cash in your Snapdeal account which you can further use for your future purchases on Snapdeal.com.
Please ensure that you follow the procedure within 24-48hrs after receiving the email and also do not send the product through DTDC courier.
In case of any further assistance or clarification on this issue, please reply back to this email.
Please note: We recommend you to please add help@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Regards,
Snapdeal Helpdesk
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