Summary:
Use their services and damage your brain for free!
Detailed Feedback:
It’s the holiday season, and with Christmas and New Year right around the corner, everybody is either buying gifts for themselves or their near and dear ones. I’m no different. But being part of the corporate world means.
I(and my fellow corporates) don’t have a lot of time and energy to do any “real-time” shopping. And who needs that anyways? Considering the wide array of e-commerce websites we have floating around, online-shopping has never been better.
Think again.
It was the first day of GOSF, and I ordered an iPhone 5S on 10th December 2014 from Snapdeal not using COD—first mistake. Considering my prior experience with other e-commerce websites and how prompt they are with keeping you abreast with the current status of your product.
I believed the information on Snapdeal’s website and thought my product will be delivered by 16th December 2014—second mistake. Ironically, on 16th I was told the product is out of stock with the current seller and my order has been rerouted to another seller.
Quick question, if the product was out-of-stock, why was my order confirmed since the past six days? It keeps getting better. The order has been confirmed and the new seller has the product I ordered—plus it’s cheaper. Wait.
Don’t get your hopes up, because I did—No—there was no refund. Anyways, the order was set to be shipped on 17th, but nothing happened, the status on the website didn’t change either. But, learning from my past mistakes, I decided to follow-up.
And it’s when I followed up with customer care that they tell me, “oops, sorry of the inconvenience caused, we’ll check what’s happening”. Yes, when I followed-up, that’s when they realized that the order has not been shipped.
Quick addendum, the customer care representatives are the worse; a) they’re not helpful. Incapable of having a decent conversation, b) they’ll hang up on you if they’re not sure about what’s happening, and c) this is the worse—they’ll start yelling at you—yes, yelling.
Moving on, after countless calls and emails, they finally shipped it on 18th December 2014. Silly me, I thought, I can finally kick-back and relax when I got an SMS from their courier partner “Red Express” that my product will be delivered on 19th December 2014. FYI, I’m still waiting.
It’s the 23rd today, and today Red Express told me it’ll take them another 2-3 days to get my product delivered. Three weeks; almost a month to get a product delivered to New Delhi(well, it could be more considering I’ve still not got it)?
Snapdeal, you’ve got some serious management issues. Please sort them out before you topple over. In addition, you’ve hired the worse courier service ever; indecent behavior in an understatement to how they’ve been behaving. This is obviously my last experience with you but for other inexperienced first-timers, get your act together Snapdeal.
Amrita