I have been shopping from Snapdeal from last 2 years. I opted Snapdeal because I was getting better deals than other online shopping website.
Till now I have bought many goods from them. I never had any problems related to their return policy.
Last year I bought college bag from their website but that bag was short in size so I placed refund. Return process was very much simple.
I have to print some document and attach it to package. The courier guy came and picked that package within 2 days and I got my payment as they promised me(within 7 working days). The keyboard and mouse(Dell combo) right now I am using is also purchased from Snapdeal last month. Online experience is also quite good. I generally use COD or debit card to make the payment. The user interface of their website is also good but the problem is with loading time which is not that much fast.