No customer service phone number on their website. Once you place your order/pay money, you feel helpless with no proper support.
I placed an order for Philips 40 inch LED TV on 23-Dec-2014- Order number 4115653220. It was shipped by the seller and waiting at the warehouse to be couriered as of today (28-Dec-2014).
Customer service does not have any answers, nor do they know/have any SLA.
I was told there was some issue with the courier and later they shipped this through Fedex and I received the product on 31-Dec-2014.
It was a happy ending finally.