I placed my first order with SnapDeal on 04/04 - 1907217920. What can I say its been the worst online shopping experience I have had so far.
15 days products not delivered.
Refund not initiated.
Customer care doesn’t exists post-order [ I am put on indefinite hold - "transferring to supervisor"]
I wrote to the CEO[Kunal] & COO[Rohit] explaining my grievance. No response from them either.
Please see my mail to Kunal & Rohit below.
Kunal/Rohit,
It’s a shame that none of you have responded to my grievance. My problems have not ended with Snap Deal.
I have made 3 calls since morning. Every time I was told that my call is being transferred to supervisor.
And every time I was put on indefinite hold. I was holding the line for 30 mins each time.
What tricks you have taught your customer care executives? Bravo! Great Going!
Gaurav Kapoor.
9740417982
From: Kapoor, Gaurav
Sent: Tuesday, April 15, 2014 4:54 PM
To:’kunal.bahl@snapdeal.com’;’rohit.bansal@snapdeal.com’
Subject: 1907217920- Most unpleasant experience
Hi Kunal/Rohit,
I am writing to you to bring to your notice my first experience with doing business with Snapdeal.
1907217920- My first order placed on 4th April. Snap deal gave incorrect address[pin code] to courier company. 10 days and the package is yet not delivered. The last update from courier company is that the package is in Hyderabad[because of incorrect pin code]. I called up Gati on 12/04 gave them the correct pin code. I was assured the package will be delivered on 14/04. It wasn’t. I tried to call SnapDeal customer support and I was up for another shocker. I was looking forward to have someone from Snapdeal to sort this out with Gati but instead I ended up requesting for cancelling the order because of the treatment given by customer care executive.
Gaurav: Please take my complaint
Executive: Ok
Executive: done
Gaurav: Please share complaint id
Executive: I cannot
Gaurav: Please send me a mail acknowledgement
Executive: I cannot
Executive: I have forwarded your complaint to my team. They will call you
Gaurav: When will I get the call?
Executive: I don’t know
I raised another complaint through your website and help@snapdeal.com. No response.
There is a huge difference in pre-order and postorder customer experience. Post-order experience is no different than what I get from local “Kirana” store.
This by far is the most unpleasant online shopping experience I have had.
Gaurav Kapoor
9740417982.