Attaching my mail to Snapdeal’s stupid management, their policies are for their benefits... Not for customer...
Please read...
prasanth pp prasanth.pp@gmail.com Aug 13 (10 days ago)
to kunal.bahl, rohit.bansal, amit.maheshwari, Abhishek.Passi, Amitabh.Misra, Dipakshi.Khaira, Lokesh.Mamtani, Rasika.Mathur, Sandeep.K,
Snapdeal Snapdeal Support\Management,
I could not see any actions\support for my problem which I have raised on 06 AUG 2013.Adding management team in this chain, So that expecting a difference in support..
Problem : Ordered a Baby bassinet for a boy (BLUE) but received a PINK one. Which can’t be gifted for a baby boy.
Order # : 1149023119
This is due to the carelessness of Snapdeal\Bajaj cycle while sending the product. Colour is mentioned outside the carton itself. No quality check happened while sending the product.
Issues faced:
Delay in delivery (Expected delivery was 04-AUG-2013, But received delivery on 06-AUG-2013)
Raised the concern on 06-AUG-20, Promised a call back on 07-AUG-2013 before noon.
3.Got a call from customer support on 07-AUG-2013 evening and requested to upload the image. Initially he requested to keep the product and take Rs.100 (SD cash) as compensation. :-)
No response on next day (08-AUG-2013), so called the supervisor- Dhananjay Sasidharan. Requested to confirm the following concerns by (10-AUG-2013), He promised the same.
Availability of BLUE bassinet with vendor for replacement
Arrange a pick-up by 11-AUG-2013, As I am going out of station from 12-AUG-2013
NOT RECEIVED ANY CONFIRMATION TILL THIS MOMENT.
- Contacted SnapDeal again , Talked to supervisor-Saurabh and explained the same concern for 15 minutes, Finally he contacted product inventory\vendor management team to check the availability of BLUE bassinet with the vendor. But received PATHETIC and STUPID response from the concerned dept.
IF THEY WANT TO CHECK, PINK BASSINET NEEDS TO REACH YOUR DELHI OFFICE. This is the basic service which you should provide for the customer,
WHY DO I NEED TO WAIT 1 WEEK FOR THIS SIMPLE CHECK
Secondly, Heard from your customer support and supervisors that, If you want to initiate a replacement or crediting the money back, the faulty product needs to reach your DELHI office., WHY? You are inspecting at the time of picking back the PRODUCT from customer’s place. In this case you sent a faulty product WITH OUT QUALITY CHECK. So you are liable to send a new product immediately after pick up .
As per my multiple conversation with your customer support , Product replacement or getting money back will take minimum 4 week which is not acceptable in this case because its an evident negligence from
your end. So requesting you to provide a proper resolution by tomorrow.
PS: I have called minimum 10 times to your customer support , All of them are trying to explain the policies which are not beneficial for the customer. Ideally I have wasted my STD calls and did not any solution till now.
Regards,
Prasanth PP
prasanth pp prasanth.pp@gmail.com 11:03 PM (22 hours ago) to Snapdeal, kunal.bahl, rohit.bansal, amit.maheshwari, Abhishek.Passi, Amitabh.Misra, Dipakshi.Khaira, Lokesh.Mamtani, Rasika.Mathur, Sandeep.K
Snapdeal Management,
What kind of company you are running, Sent a useless product and neither you are not arranging the reverse pickup of product nor giving the money back. Your policies are for looting the money from customer. Please pay attention my earlier mail and try to change the policies, if you really wish to survive.
Regards,
Prasanth
NO SOLUTION ... NO RESPONSE