I have a very bad experience with snapdeal.specially their refund policy is worst as comapare to any online companies.
There are enjoying our money and taking too much time to refund it. Infact they are involved in malpractices also like as sending false/fake messages.which will confuse you.
So far is the concern of there customer care you can say that theg are just behaving like cheap dalal and they will never revert you regarding your complaints.on the base of my past worst experience I have taken on oath that not to buy anything from snapdeal.very bad experience