Hello guys, I wud like to share my painful experiance with the thug company. I had ordered one handset in the last year 2016 but the order was faulty and on the same day I returned it. however untill now I have been struggling to get the refund from so called SNAPDEAL. the excecutives are really arrogant and most of the times they disconnect the calls or either keep you waiting untill u wud feel like dying. the executive is dharamveer and floor supervisor is ShahAlam. they are helpless and they dont have any knowledge about the company policies.please guys do not trust this company and if u have already ordered something, please cancel your order and save your hard earned money.