Placed 2 orders and experienced the worst.
1.) I ordered a Universal charger. I was getting messages regarding the order - Order is placed, product is to be delivered etc. etc.
Suddenly I got a message:
"We are sorry to inform you that we would not be able to deliver Swiss Military Universal . of Snapdeal Order No. 3003184908 as the product was lost in transit by our courier partner Fedex.
If you had made the payment in advance, we will initiate the refund process within 48 hours; the amount will be credited to the account you used to pay for the order. After the refund has been initiated, it may take up to 7 working days for the amount to reflect in your bank account"
This is what they sent. Even if I was to believe that the product was lost in transit, they could have sent another piece. But they are just not bothered. I am really not sure on how these people work. Pathetic. If we are supposed to get such messages why in the first place should we buy. I am never going to place any order from this website again.
2.) Pathetic Customer Service, Pathetic Deliveries - I placed an order for a Nikon Camera(Nikon D3300 with 18-55mm Lens) and received the same without a lens. I reported the issue back to the support team and was told to send the pictures and I sent the pictures to them. I was told that this would be resolved soon. But Snapdeal is sleeping on this issue. I was trying to contact customer support during day time but was not able to get thru - Standard messages said "We are experiencing high call volume.please call later". Finally I was able to get thru Customer support after a day that too in the night. I spoke to 3 different people of different levels but they had standard response.we will get back in 24 hours. And nobody has done anything in this regard. And this is not the first time I am facing this. I recently placed an order for which I got the response that your delivery is lost and we will refund your money. Two cases in a row. High Commitments but really pathetic outlook for a customer. These people are busy eating up investors money and funding programs like Big Boss, but nobody is bothered about the customer. Still my case is unsolved. I tried dropping an email at the CEO’s Id, but as usual no response. Actually this company doesn’t bother about the customer. Friends request you to try other sites if you really want to go internet way. I am still stuck and not sure if somebody will solve my problem or not.