I had the worst experience with Snapdeal and I am considering moving to the Consumer Court.
I had placed the order # 637750284 on July 8, 2012 and made full payment through credit card. Despite a 2-3 day shipping time, the product did not reach for 10 days. I began inquiry through phone and email and I was told that the product was "out of stock" and after several inquiries, I came to know that the product was already "out of stock" when I placed the order! They did not have the product they had listed.
And, they "never" bothered to update me - if I had not inquired, they would not have contacted me about this.
I nterestingly, they continued to list the ’out of stock’ product as "available" till a couple of days back .
Anyway, I began asking for an order cancellation and refund using phone customer support, but they did not do that and kept delaying, asking me to wait for a few more days. On 24th July (16 days later), all I got was a cancellation!
They said they have initiated my refund and I will get it with 7-21 days. But, no confirmation mail about the refund was sent. When I inquired after 5-6 days, they gave the same template response and said the refund has been initiated. I asked again and the same response. On asking for the third time, today (August 6, 2012) after 14 DAYS OF CANCELLATION, they are saying that NOW they will initiate the refund and I will have to wait for another 7-21 days!!!!!!!
When I originally placed the order, I had utilized a discount code. When the order was cancelled, I asked them to extend a discount for the same value as the lapse was on their side. But, they refused!! In addition, a lot of my time and money was wasted in at least 10-12 email communications and similar number of calls.
Do not use Snapdeal ever. This is a Scam!
UPDATE:
I have got my refund! It’d have been nicer if their customer care valued the customers and instead of giving template responses, taken action earlier.