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Snapdeal

john thaliath@johngth77

Mar 28, 2012 08:21 PM, 5265 Views

(Updated Sep 27, 2014)

Snapdeal botched up again

I made the mistake 3rd time! But I was forced to. Jolla was available exclusively on snap deal and I was left with no option to deal with them again.

With full of optimism I placed my order on snapdeal. All went well till 25th Sep when the product was packed and waiting for courier. It seems courier is unable to see the invisible package and has not picked up the parcel yet(after 36 hours). Customer support(can’t blame them) is reading the script given to them.

I am not sure how snapdeal is able to survive in this cut throat competition with this service. After shipping, the courier service can always be blamed.

You can get more details from order ID 2909428747 or can reach me @ 8971433220

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Brand Response

snapdeal

Mar 29, 2012 (Updated May 04, 2012)

Hi John, we are really very sorry for this. This is very unfortunate and should not have happened. With reference to your conversation with our representative, we have initiated the reverse pick-up process. Also we have escalated this issue to our products team. We will make sure that this issue is resolved asap.Update on your Issue: Issue Resolved Thanks John for acknowledging our efforts. We consider this issue as resolved from our end. For any further queries, please do let us know. We would love to help you.