This is in reference to the Order ID : 794208793 with snapdeal.com. The product I ordered was a ’NOKIA Asha 308(Black)’ mobile dated 19 Nov 2012, & with it ’Free Travel vouchers worth Rs.4500/- from Yatra.com’ offer was available. This voucher was available with a scratchable silver foil area on the top of the pack. But after receiving this product on 27 Nov 2012, when I checked it, I found no such scratchable silver foil area on the top of the pack.
Hence, I made a complaint with sanapdeal customer care team (Complaint No. : 1357486).Also after this complaint they showed very lukewarm response for this issue, & after several reminder & calls to the customercare, at last they sent me a scratch coupon which I received on 13 Dec 2012.
As per the yatra.com redemption process - I scratched the silver foil area to get a 5 character code. Sent SMS “Yatra” followed this code to 55555 to receive Yatra Promo Code, but I didn’t get any code, instead got some error message(like ’Not proper message, try again’). So for the confirmation I contacted the Yatra.com team & they told me that I had to send the SMS before 30 Nov 2012 to get the promo code. With further inquiry he told me that this term is not mentioned to customers(In the terms & conditions page in their website regarding this offer).But all the dealers, those sold this mobile with this offer, had been intimated to pass this information to customers.
After getting this information. I felt terribly cheated by snapdel.com as they had sent me the coupon after 30 Nov 2012 & also they didn’t informed me anything regarding this. Due to their irresponsible, reckless & cheating attitude, I lost worth Rs.4500/- .