First my experience was 2 years back. I have buy a tablet, that was not costly 7000 inr. Everything was well packed, eliver in time, but 1/4 of the screen touch sensor was not working. Write to customercare, they sent me to service of this company(its not there hedache its my now). That was not very nice for me. With service its another story. that finished with no money and no tablet.
Not so far ago, I have order an electric toy car for my small baby(19800 INR). But come absolutely different car instead. So, I wright to customecare. Very soon they take it back and MAKE REFUND IN THE SAME DAY EVENING! I was shocked HOW FAST THEY MAKE THE REFUND! Was very surpriced.
So, I will try to buy again something from them that is not so costly(little staff) and if its comes the same that I want I will buy more and more costly things. But for now, will try only cheap buys.