Snapdeal promises Trustpay feature that all purchases are secured.
I purchased 3 bedsheets, 1 blanket and 1 quilt from Snapdeal (Order No 1316879078, dated 9 Oct 2013). As the bedsheets and blanket were of cheap material, I returned 4 items on 13 Oct 2013 after raising return request.
Snapdeal chosen courier partner delivery, took delivery of these items from my house. He said he would do packing himself and gave us AWB no 1) 1124940251 2) 11124940240 3) 11124940236 4) 11124940225. I got my refund for only 1 item returned and for some good reason Snapdeal did not honor refund claims for other 3 returned goods.
After that I did not hear from Snapdeal. I registered my complaint with Snapdeal multiple times through phone on/on the internet/ thru Facebook to no avail. Snapdeal simply deleted my Facebook message and never responded to the complaint made thru phone or complaints posted thru webpage. Complaint number lodged with Snapdeal as follows: 3644171, 3628690, 3522546, 3720303.
This does not include multiple calls to Snapdeal support for which no complaint numbers were generated. I think they have lost the plot of returns/ replacements, hence BEWARE to purchase any product from Snapdeal which may have to be replaced.
TRUSTPAY is not TRUSTWORTHY.