I placed an order on 27 June(order id: 6942756761) for GAS New Buggey Denim Casual Shoes with size UK10. I received the order properly. But I noticed that shoes are a bit larger and I need size UK9. The price I paid for the shoes was Rs.1400/-(product had a price drop and I was monitoring the product daily for more than a month)
So I applied for product exchange with new size UK9. They collected the product and on the same day they cancelled the order. The reason is now the product price has changed to Rs.3499/- When I called their customer executive, he told me that vendor does not have size UK9 available; hence they have cancelled the order. But the same vendor still has the size UK9 available(refer current image). So basically they are lying and giving irrelevant reasons.
Before cancelling the order they did not call me / mail me to mention the reason(actually a lie) to cancel the order. And all this to achieve what? They want me to buy the shoes again(if I want) for much higher price(Rs.3499/-).I’m going to spread this everywhere possible so that other people can see true face of Snapdeal.