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Snapdeal

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Snapdeal

Ashwani Gupta@ashwanigupta21

Dec 20, 2011 05:12 PM, 4280 Views

Snapdeal is fake

Few days back I bought dell mobile phone of rs 8000 from snapdeal, my order no was 247286369 dated 2011-12-07,

I got the mobile on 11 th dec & mobile screen was not working(that also without any bill) , I registered my complain through email as well as by phone , they replied they will get the resolution within 24 hour and then no response was there , still after registering my complaint 4-5 didnt get the invoice and after 10 days they send invoice of my phone . Then after getting my invoice of phone I went to service center for repairing , dell service center said the mobile is not been sold by dell company so they can not repair my phone , now what should I do ,

After spending my 8000 I got faulty phone and not even the bill , each time I call up sanpdeal they say they will revert back to me. I am fed up of calling them up and sending emails to them.

Please help me so that I can get replaced my new phone .

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Brand Response

snapdeal

Dec 20, 2011 (Updated Jan 12, 2012)

Hi Ashwani, This is very unfortunate and we are extremely sorry. This is our mistake and we will make sure that this issue is taken up on an urgent basis and resolved asap. We have already requested the concerned department to issue another invoice for your mobile. Don't worry, we are here to solve your issue and it is our responsibility.Issue Update: ResolvedHi Ashwani, once again we want to take the opportunity to apologize for all the trouble you had to go through. You must have received your refund. Hope we were able to offer appropriate resolution. For any further queries please do let us know. We would love to help you.