My one star is for the second hand items they sell through their sites. They sell used products in new packaging. it never happened with me when I ordered from other online sellers.
I ordered a panasonic car stereo and when I opened it had marks all over it and looked like a repaired one. I could only scold myself for that. "Seal open branded electronic items cannot be returned in case of not being happy with the item as they can’t be resold". Check this link https://snapdeal.com/info/easyReturn