I have purchased 10+ products from snapdeal. From small die cast car models to 3D monitors and most of these purchases went trouble free. I will concentrate my review on the issue I faced a few months ago.
Snapdeal has worst customer care i’ve ever seen. Their CC representatives are the biggest liars and they try everything to cheat their customers.
I had purchased 2 die cast scale model cars from snapdeal 7 months ago. I got wrong models delivered to me so I contacted their CC and reported this issue, I shipped both models back as requested by CC and provided shipping details to them. I got shipping charges refunded to my acc within 10 days but the price I had paid for those models wasn’t refunded even after 20 days since I provided them courier details of return shipping. Everytime I called their CC, all they had to say is ’we are looking in this matter, we’ll call u again in 2 days’ (which of course they never did). They even lied to me twice that their database is showing that money is already refunded to me, I had to remind them that only courier charges is refunded, not the price I paid for those models. Finally after~20 calls to their CC and spamming thier facebook page, joining other angry Snapdeal customers in a facebook group and contacting their CEO(no idea if that worked). They finally refunded my money after exactly 50 days
They do offer some of the best deal you can find on e-commerce websites but their Customer service Needs a LOT of improvement.
Giving 2 stars out of 5. One for good, attractive site design and another for great prices, 3 stars are off the score for the experience I went through in above mentioned case.
I would say avoid snapdeal if possible, or don’t expect any customer support from their side if your deal goes wrong.
EDIT:
4-july-2014, Tried ordering a product using their snapdeal mobile app (android), after making payment thru debit card, when I got redirected back to snapdeal order confirmation page, I got a message saying’internal server error, please try again after sometime. thanks’
Payment was authorized so I lost Rs.450/- without any order number from snapdeal. There is no trace of any order in’my orders’ section either. Emailed snapdeal about this issue. will keep updating this review.
EDIT2: Issue solved within 12 hours, order successfully placed for the payment I had made earlier.
Increasing 1 star for snapdeal in this review.