I BOUGHT A SAMSUNG GALAXY FIT S5670 FROM SNAP DEAL ON 17TH JAN 2012 WITH ORDER NO 313110073, THE WEBSITE ASSURES A DELIVERY WITHING 7-10 WORKING DAY’S BUT ITS MORE THAN 12 WORKING DAYS AS ON NOW BUT THE PRODUCT HAS NOT BEEN DISPATCHED FROM SNAPDEAL.COM. WHEN I CALLED THE customtakeoutER CARE A COMPLAINT WAS LODGED ON 27TH JAN 2012 ON TO WHICH I WAS TOLD THAT MY COMPLAINT WOULD BE ATTENTED IN 24-48HOUR’S. BUT THE COMPLAINT WAS NOT ATTENTED ASSURED IN THE GIVEN TIME FRAME NOR I WAS PROVIDED WITH A FEEDBACK FOR THE SAME. FINALLY AGAIN I HAD TO CALL THE customtakeoutER CARE AND TELL THEM ABOUT MY ISSUE AND ASKING FOR STATUS I WAS ASSURED THAT IT WOULD BE DONE AND THE PRODUCT SHALL REACH TO ME IN 3-4 MORE DAYS. BUT I FEEL AS ON DATE NO DISPATCH DETAILS HAS BEEN PROVIDED YET SO HOW CAN EXPECT FROM THE WEBSITE TO DELIVER THE PRODUCT ON TIME.? PLEASE LOOK INTO THE MATTER AND HELP ME WITH THE SAME.
REGARDS
ANKUR SHARMA
+919000012800
SNAPDEAL DON’T JUST POST A REPLY STATING
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thank you very much for sharing your views with us. Feedback from our customtakeouters is always welcome. But to help us tackle this situation in a more systematic way, we request you to please mail us your order id and apparel product details at reachout@snapdeal.com. It is very rare that we come across issues related to product quality and so we would like to analyze what lead to this. Thank you once again for taking the time out and helping us serve you better.
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COZ IT HAS BEEN 10DAYS I HAVE BEEN CONTINOUSLY WRITTING MAILS AND HAVING TELEPHONIC COVERSATIONS BUT STILL NO RESPONSE RECIEVED.:-P
NOW IF YOU DONT HAVE ANY OPTIOND JUST AFTR COUPL OF DAYS YOU PEOPLE SHALL MAIL SAYING
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Dear customtakeouter,
We sincerely apologize for the inconvenience caused. Please note due to overwhelming response received for the product we have exhausted our stocks for the ordered product. Since the fresh stocks are not expected to arrive in the near future, we are cancelling this order .
We request you to treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to achieve for our valued customtakeouters. As an apology gesture we are crediting your Snapdeal account with Rs 100 SD cash. We would request you to kindly check the same and confirm us.
Hope you will give us a chance to service you in future.
For any further assistance you may write us on help@snapdeal.com.
Thanks & Regards
Snapdeal
If this happens the it would say as people said it is scam deal or fake deal but I hope snapdeal proves me and other’s wrong but let’s see what time brings along. haha snapdeal people at least reply for the same.
Ankur sharma
9000012800