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Snapdeal

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Summary

Snapdeal

coolnessp @coolnessp

Feb 01, 2012 01:34 AM, 4108 Views

Poorest customer service

I place an order

Your Order ID: 325770237Order Placed On: 2012-01-26 22:01:08

Till now there has been no movement in delivery. Moreover I sent a mail to reachout@snapdeal.com and its been 36 hours and no one has even bothered to get back to me. not even an acknowledgement mail.

How do you run a site like this? Absolutely unprofessional. learn from flipkart please. You are light years behind. even a future bazaar who must have got more orders than you replied to the query I posted on their site.

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Brand Response

snapdeal

Feb 01, 2012 (Updated Mar 23, 2012)

@coolnessp, with reference to your conversation with our representative today morning, we have escalated your issue to our products team. We understand your concern and as you have mentioned that you have placed your order on 26th Jan, 2012; we will make sure that the product is delivered to you within 7-10 working days as promised.@coolnessp, Once again we want to apologize for all the trouble you had to go through. We are really very sorry. Hope we were able to offer appropriate resolution. We will make sure that we serve you in a much better way next time.