I LOVE GETTING HARASSED
I have purchased a Sony Ericsson K750i handset on 19th May 2007, and I used to swear by it and was deeply in love with its performance and used to recommend to each of my friends, colleagues and person known to me to go for Sony Ericsson phone for value for money. but everything changed from the day when I went to Sony Ericsson service centre.
On 10th of May 2008, after I encountered problem of my “phone display getting white and displaying nothing”, I went to Sony Ericsson authorized service centre RT Outsourcing Services Ltd. at 2Rippon Street, Kolkata-16. The representative sitting over counter took my phone for preliminary check and came back to me suggesting me to surrender the phone instrument to avail the service of “Software Upgrade” as the phone had been diagnosed with software problem, which I abided and on10th of May 2008 surrendered (under warranty) the phone instrument for needful.
On 21st may I took the delivery from service centre believing them that service centre have rectified the phone to the satisfaction of the standards maintained by the Sony Ericsson for K750i handset. But to my utter surprise within two hours I encountered the same problem; consequently I went to the service centre on same date i.e. 21st May 2008 at 17.50hrs. There the representative took the phone for further verification and come out with her wishful thinking that the Vodafone SIM used by me is creating the glitch to which I offered my MTNL Delhi, SIM and she came for the same conclusion for that SIM also. Thereafter she advised to use my phone with some other SIM, which I duly obliged and requested gentlemen sitting just besides me to give his SIM which he generously offered and in front of that very representative I inserted the SIM and showed to her that the problem is persisting with the phone. Then she gave me most bizzre answer that, if I will try phone with some other SIM for 3-4 days my updated software will start functioning to the standard. Then I asked her to let me speak with her supervisor or Service centre manager to which, she told me service centre manager is not present and he will come after2-3 days, so I went back to come after 2-4 days.
If it was not enough there was more harassment to come. On 30th May 2008 when I went to the service centre and had a talk with person which I doubt was the supervisor, to my surprise the representative diagnosed the phone with mother board problem. And delightfully asked me to give my handset for the needful and asked me to pay for it, without acknowledging deficiency in service on their part. It was there duty to rectify the phone to the standards maintained by Sony Ericsson but they themself did not do so in the warranty period.
After protesting over that matter they agreed to do same free of cost I submitting the handset on 30th May 2008, I was promised that within four days I will get it fully rectified. On 03rd June 2008 after calling them over phone they asked me to collect the phone which I did and again, the LCD screen was changed (as per the representative) whereas the handset was diagnosed with Motherboard problem, further the camera of the phone was not working clearly showing how professional they were. The explanation was totally baffling “the technician have misplaces FLEXI? A part of camera” I don’t know what it was but without any other option I have to surrender the phone for the needful. I was promised that within 3-4 days they will call as it will take time to source the said part, not available with them at that time. I waited and waited on till 26th of June 2008 to get a call but to no avail. On 26th June I took the delivery and what I see that they have the time to use my phone for there personal use but no time to call on me, which I can substantiate with the photos of the staff and their family with BLUETOOTH logs on my handset.
Even after all this the phone is not performing well to the standard. Further my batery which I was not been able to charge it for almost two months and it is also giving me trouble. i am finding it hard to take up my matter with Sony Ericsson, but it is hard to get them, Please tell me where can I contact them, at least someone please give me there postal address so can I send them legal notice under Consumer Protection Act ask them to me present at District Forum. if any of u want to suggest for Customer care and e amil complaint registry, this is my experience the Toll Free No representatice says log on to website to find address (why is he sitting over there) and I can’t find any postal address over there, the web support says " within 48 hours our representative will call you" I don’t know is there 48 hours equals to 480 hours or 4800 hours. HELP HELP HELP