Yesterday, I required to replace the display screen of W550i. As such the product is very good and I am a happy and satisfied customer of it. But, as soon as I required to replace the display screen at authorized service station of sonyericsson, it was a horrifying experience.1.Service center didn’t have any pricelist for the spare parts, so customer will never be able to identify the MRP of spares.
2.Replacing the screen cost me Rs. 1250, but instead of invoicing the screen, service center just provided the manual bill.3.How could a customer be sure whether the price charged by the service center is as per the guidelines provided by Sony Ericsson or the company is not concerned at all?4.As there was no invoicing, how could Sonyericsson could confirm how much spares had been sold by service center and whats the authenticity of spares provided by service center?If thats the case, I am sorry to say that only making a good product do not guarantee the success of any organization, providing the good after sale service really do.