I have a son that is 13 and has been ban permanently and he doesn’t know why. When I called to asked them questions I got several different stories from each person. Even when I stated I wanted details since he is a minor they told me it doesn’t matter and I don’t have right to that information. They told me I should have an email with details and nope no email. So why is it ok Playstation can just ban someone without proof or details? I want to know why and he is a minor so parents do have a right.