Terrible customer service. I first contacted Sony through chat about a defective ps4 controller. I was told I would have to call Sony to get this resolved. When I called I was told I would have pay out of pocket to send it in, and they would then send me a new one or repair this one. I was also told basically, if I didn’t like it I could write to consumer affairs.
No phone number, no email. Just an address for file 13. Bottom line, Sony doesn’t care about consumers, all reps I spoke to were very obtuse, apathetic, and smug. Very take it or leave it attitude. Ladies and gentlemen, I don’t know about how you view this, but I’m disgusted.
I paid a lot of money for this. Brand new. A lemon. Defective. Who are you Sony to tell me, "Oh, it’s not that much to ship it to us." I live on an extremely fixed income, down to the dime. This is bad customer service. No one else operates this way. Everyone else sends you the replacement. I send defective item in shipping box provided with prepaid return label enclosed. Sony, just a warning. With giants like Microsoft, you can’t afford to crap on consumers. Not the rich or the poor.