I Think I Made The Greatest Mistake By PURCHASING SONY MOBILE. I bought Xperia ION mobile on 21st Feb’13 and facing the problem with it from the very next day. I brought the mobile 3 times to Service Center. After 5-8 consecutive calls (normal), the phone stops showing anymore Incoming Call alerts. I have to restart or dial any phone number to fix the problem temporarily.
Never Ending Days/Weeks https://m.mouthshut.com/Sony rel="nofollow" target="_blank" >@Sony Xperia Service Center; Job id W113050900069. I am too frustrated and fed up badly. I’m highly disappointed and shocked at the service I’m getting from Xperia Authorized Service Center, Noida, UP (Ambe Electronics) & Customer Care false assurance. I need money back (Full Refund) or just replace the phone with new working one.
I have submitted my mobile on 2nd May’13 & again on 9th May’13 on Noida Based Sony Xperia Authorized Service Center, Job Id-W113050900069.
Every time I contacted Sony Xperia Customer Care or visited Sony Xperia Service Center, I got a new delivery date. Both service station and customer care executives are making me fool by providing wrong commitments and false promises. I don’t see any progress and they are not up to their commitment and promises. Every time I go there, they tell me to wait for another few days. But How Long ? and Why ? Either Sony employees are not capable of fixing minute issues like these or they’re just shunning away from their responsibilities.
First I waited for proper support, then waited until the motherboard available (7-12 days), then waited for shipment delay (12-15 days), then waited for the unit arrives (15-20 days). But what I found at last??? Sony has sent the faulty motherboard after 20 days of waiting… So why? Why should I wait for the next unit arrivals?
All this Xperia ION phone has brought me is misery. All I did was waste my money on this worthless product. Sony is neither providing a fault free product, proper service nor are they replacing the phone.
I will never ever going to buy another Sony Xperia one or suggest someone to buy.
Now after these many days I feel that my handset even after replacing the part will operate as normal, as I have read so many issues for the particular Xperia model.