If you plan to visit SouthIndies, Please **think twice**. I use to be a frequent visitor to southindies and in the recent past the quality of items and service has become really worse.
The money they charge is some what equal to a five star hotel and quality is as bad as the 2 star restaurants.
I took my business guests to south indies and had a very horrible experience right from beginning till end. Though the seats were free inside the restaurant, the staff seated us in the outside area. One of the supervisor suggested that there is a chef special for the dinner.
They were serving hot pineapple juice as ’soup’ and strawberry milk shake as ’fruit punch’. The bearer was not interested in serving our group and they were serving wrong items at the wrong time. They were serving one portion of each item for 2 people.
one of my guest ordered Dosa and they served Dosa, they did not provide Sambar. When we requested for the same, the answer was that "Sorry! We donot serve Sambar for dinner". I guess no authentic south indian restaurant serves Dosa without Sambar.
While serving the food they were not providing the side dish when the side dish came we were not served rice.
For 4 people they simply charged over **Rs. 2000 + Tax** where actually nothing we enjoyed or rather eat. (all what we enjoyed was "Chutney & Pappad")
We waited for 10 minutes outside in drizzle to board our car near the security gate.
I gave the feedback to those people for which I had to call them for atleast 10 times. They say that their director and so called "CEO" are too busy to hear customer’s voice
See the mail which I received after 2 weeks followup. No other restaurant will be this courteous to get more money for their stupid service.
From: Rakesh Gurung
Date: Wed, 4 Jun 2008 11:38:45 +0530
Subject: Apologies from South indies
To: kaliyer@gmail.com
Dear Mr. Ramesh
Thank you very much indeed for taking the time and trouble to share with us your valuable feedback during your recent visit to Southindies Indiranagar.
At the outset, please let me extend my sincere apologies for the obvious inconvenience we must have caused you and your guests on the occasions. It is a matter of grave concern to me that our guests were not been taken care off..
Your comments have been taken up by me personally with the entire team and the learning lessons from this experience were shared with them and effective guidelines communicated to all concerned managers. It is my endeavour to meet and indeed exceed our guest’s expectations, and I truly apologise that this was not the case.
Mr Ramesh, I truly hope you will give me an opportunity to redeem ourselves. In this regard, please do let me take care of your reservation. I will personally attend to your visit and extend to you special courtesies to ensure that your time with us is a memorable one
I look forward to welcoming you back to the South indies .
Kind Regards
Rakesh Gurung
Restaurant Manager
840/A , South Indies Restaurant
100 ft Road , Indiranagar
Bangalore -38
Ph 41636363
Mobile- 9972251036
rakeshgurung@thesouthindies.com
In total, it is a **mockery **in the name of authentic south indian cuicine. I believe it is waste of time and money. If you have any queries, please write to me.
Thanks & Regards,
Ramesh Sethuraman