After reading several positive reviews about this airline, time had come for me to verify them personally. And verify I did. Was amazed at how they maintain the integrity from the start of check-in to the end of check-out.
At check-in, instead of staying in queue for checking my luggage, I had a chance to check them out at the counters outside the airport. They were courteous and did not even demand a tip. As I had done online check-in, I had a good chance to enter the plane as soon as the boarding started and therefore took a seat of my choice. I was on a plan to video the take off and decent of the plane. It worked out amazingly well.
Honestly, I did not expect any snacks as travelling at such a low rate itself was amazing. But I was surprised when I was asked for a drink of my choice and also, three different snack items were provided. Infact, I had spilled my drink after which the flight attendant immediately gave me a bunch of tissue papers to clean and also provided me a new drink. And she was pleasant the entire time.
While returning from St. Louis to Las Vegas, the captain of the flight, just before landing at vegas sang the American National Anthem as it was 4th of July. He had an amazing voice and was appreciated by all. Southwest, you are full of pleasant surprises. Keep going.