One of the most unprofessional relocation services I have experienced. The only time someone in the company was professional when they came home for the estimation. I am listing down instances
The packing was lousy, I have had too many things damaged. One of the mirrors were packed without any padding so Imagine their dedication or common sense.
Thankfully we had packed all our crockery.
The boxes are barely labelled. I had more than 10 kitchen boxes and 15 miscellaneous boxes.
They do not have any supervisors, while packing or unloading
at the time of the estimation I was told pay 70% upfront and remaining only after full satisfaction of the service.
later they will tell you that its 70% of the basic service charge. You have to pay the tax and insurance in full.
post the horrible service I called the manager Akram who by the way is all talks with no commitment to service. He actually implied I was cheap because I was trying to avoid paying the amount.
They did not pay the poor laborers who were told I would pay them, so I didnt have a choice other than paying the entire amount.
I had to fight and beg for even the basic of things. The genius manager had told me that their staff would unpack everything, but they did not even bring a paper knife with them. I realized they were underpaid and were never told to unpack
Only upon request they put together our cots and I realized that the person who had packed the cots had misplaced one of the nuts. Now I have no way of using this cot because I wont get that particular nut anywhere.
We had to literally go through multiple boxes to figure where our things are.
They damaged my TV cabinet, Almirah, multiple crockery, a cloth hanging stand
These guyz are just a joke in the name of packer and movers. I told Akram that his people were doing a bad job while packing because the guy dropped one of our very expensive chinese vases and was absolutely unapologetic. There was no supervisor with them who normally labels the boxes etc., but for everything they would say’Dont worry everything will be alright’.
Luckily I had made sure to supervise the packing of all the expensive thing like the TV and computer monitors etc.,
The worst part of the experience is the indifference towards customers and utter lack of commitment of the staff in this company.