The customer support of Spectra Global has never been great. I have been using this app for over a year and it works fine. You can carry out simple trades, the brokerage is low, and the asset options are decent. However, whenever there is an issue with the server, dashboard, or funds, customer support is as good as non-existent. I have never received satisfactory responses from them. I once had my funds locked up and could not use them to carry out trades.
I contacted the support team and they said that the issue was with my bank account and source of funds. They do not mind the deposits, but they lock your account if you withdraw money into the same account. There are better online trading platforms in the market with more options and assets to trade.