Financial plan: from the secondary sources, i would consider their financial performance is not much more greater, but may increase.
service and support: Their service is not bad and may good from seconday sources.
staff courtesy: It is in the hands of HR role, I think they need to frame a good HR team and recruit well.
Timeliness: service and rate of service may also good from the sources.I consider dont felt so heavy and get it our needs and wants from the service centre.