Dear Sir / Madam,
Greetings
Let me introduce myself, M.N.Subbiah Manikandan working as an Engineer in a MNC. I am using your Airtel Broad band service for the past one year. I got the Airtel Broadband connection in my Fathers name, Dr.S.Madaswamy. with a phone number is 04442819025.
I’ve registered a complaint on 05.03.11 at 9.30pm & the Service request reference no. is 43810156, at once I received a message to my mobile that the problem will be rectified on 06.03.11 before 2.30pm.
Being Sunday (06.03.11) we had a plan for outing & waited upto 3.30pm & we didnt receive any call from your service person, finally we received a call at 3.45pm from your service person regarding location of our home. Since we left our home we communicated to that person & he agreed to come on the next day(07.03.11).
On Monday 07.03.11 a service person came to our home & we explained the issue(Disconnection of the Internet while working & slow speed connectivity), He tried to rectify it & the problem persists even after his trial & he to noticed that the problem is not rectified. Finally he told that the issue will be rectified while on working, but it is not so & he asked us to call us if the problem repeats. On 08.03.11 we called the service person who attended the issue, since the problem has not been rectified & it was told that we need to contact another service person.
We lost our patience & called your customer service executive Mr.Subramani on 09.03.11 at 6.35 pm, we once again explained the whole story, he told that the problem will be sorted at the next day (10.03.11) at any cost & we got confirmation from your person that he too agreed that we wont pay for the days which we didnt use the Internet connection because of the Problem(Disconnection of the Internet while working & slow speed connectivity).
On 10.03.11none attended the problem.
I talked once again to your person on 11.03.11 & once again explained the whole story, as usual he told that it will be rectified on the next day (12.03.11).
Finally a new modem was installed on 13.03.11 & the issue got rectified. So as agreed by your person that we wont pay for the days which we didnt use the Internet connection because of the Problem(Disconnection of the Internet while working & slow speed connectivity) I will pay only as per the attached excel sheet.Can you please explain what is the reason for the delay in response & why it took 10 days to sort out the issue?
So consumers please never ever buy Airtel boradband this is my humble request