Update on my earlier review:_
RomJaffer sait toContact Info
Date12 April 2011 09:35subjectRe: HomeShop18/Order numebr-901448239/Spice Dual SIM Phone with QWERTY Keypad - QT50mailed-bygmail.comImages from this sender are always displayed. Don’t display from now on.hide details 09:35 (0 minutes ago) Dear Sirs,
Many thanks for your email. I guess you have not read my earlier email wherein I had mentioned that the set has been handed over to your Business Associate on the 05th of April itself. For your convenience the email which I sent is as follows and which is self explanatory.
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fromJaffer sait toContact Info
date7 April 2011 16:49subjectRe: HomeShop18/Order numebr-901448239/Spice Dual SIM Phone with QWERTY Keypad - QT50mailed-bygmail.com
hide details 7 Apr (4 days ago)
Dear Sirs,
Many thanks for your prompt response as well as the telephone call.
As I had informed you in my feedback the set in question was handed over to the Spice Repair Center at Mangalore on 05th April 2011. I have spoken just now (4.45 P.M) after I received your phone call to one Ms. Hema of the Mangalore Spice Repair Center on numbers 9900332834 and landline 08244263348 and she informs me that she has sent the set to their Bangalore Spice Repair Center near Lalbagh Main Gate, Krumbigal Road, Doddamanalli - Bangalore 4 and the contact is one Mr. Nagesh with contact number being 9900332834.
Since the set in question has already been handed over to your business partners, it would be easy for your to get in touch with them on the numbers provided of Mr. Nagesh and Ms. Hema and coordinate accordingly.
With best wishes,
Jaffer Mohamed Sait
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Having handed over the set in question to your business associate how can I send it back to you??? Will it not be easier for your to contact your business associate yourself and collect it from them????
I pity myself for having trusted your organization’s assurance of trust and honesty and here I am saddled with a "discontinued" model of a mobile with lots of problems and being palmed off refurbished mobiles as new by your business associate and you continue to advertise and cheat the customtakeouters with such products.
I would once again reiterate my request for a refund of my money and I do not want any replacement (which would certainly be a refurbished only) and in any case will continue to give me problems nor do I want a repaired set which is for no use anyway.
With best wishes,
Jaffer Mohamed Sait
This is to record my utmost dismay and disappointment with the performance of the Spice QT mobile which I purchased through you. There was a problem first time and the set was replaced with a new one. Now again I have a problem with the set once again that it keeps switching itself off without any apparent reason and have since handed over to the Spice service center at Mangalore on 05th April 2011. I am now given to understand that the set has to be sent to the company for repairs and I will have to wait for a week to know the results. I do not know how such low quality sets are being palmed off to the unsuspecting customtakeouters that within a space of six months two sets of QT 50 have turned out to be bad. Is your sale only a gimmick to palm off defective products to the customtakeouters with the enticing offer of DISCOUNTS. I am hopelessly disappointed with your promise of QUALITY and I guess I have learnt a very bad lesson. I do not have any more faith in the company and what is the guarantee that the third time will not be defective as well and therefore I request for a refund of the money paid of Rs. 1999.00 (Rupees one thousand nine hundred and ninety nine only).
I do not think I will be ever visiting your site for any more requirements or recommending anyone to even think of making the mistake of buying from your organization. As far as I am concerned it is HomeShop18 who is responsible for the quality, guarantee and performance of the products as this is being promoted on your television channel by your employees, and therefore I seek your intervention to provide the refund at the earliest.
With best wishes,
Jaffer Mohammed Sait
9980465011/8904069175