I flew from New Delhi to Lucknow and when my bag arrived it was open. I complained to SpiceJet ground staff and they took a photograph of the bag as it had arrived, clearly showing it had been opened in transit. They then asked me to check contents to see if anything was missing and I did so. No offer of assistance. Airline is a joke. They cancel within two weeks of the flight, but then advise that my refund will take at least 30 days. Keep away from this operator. I am a former pilot and have never experienced this poor level of service and back up options before.I raised a complaint with subject Bag’s lock was missing. This was the worst ever experience.Staff are very unprofessional and rude. All they wear is jeans and a top which looks disgusting. Air con broke so the aircraft was red hot and set off late on both flights. It felt more like catching a bus than a normal flight!
I would suggest paying a bit more but go for another airline.Really a pathetic service.